FAQ

On this page, you can read about our terms of return and exchange. 
Mostly asked questions are answered below.

Step 01: Fill in the enclosed return formula

Step 02: Put the item(s) and the return formula into the package and put on the return label

Step 03: Hand in the package at any GLS parcel shop

Please note: Your right of return is 14 days. When we have received your return, you will be getting a confirmation by e-mail. We do not offer free return from non-EU countries (excluding Norway and UK). All shipping costs and return costs are non-refundable if you refuse a delivery due to import taxes and/or duties.

To where do I send the package? (Non-EU countries)

When returning an order from outside of EU, please send the package to:

We are more than happy to help you getting another size, as long as it is in stock. Please contact us via [email protected] and give up your order number, the product you wish to exchange and the size of which you would like to receive. We will be getting back to you as soon as possible and send a confirmation when your new item is on its way. 

We strive to process your return no longer than 48 hours after receiving the package at our warehouse.

It can take up to 12 days for us to receive and serve your return. We will refund all payments received from you no longer than 14 days after getting the request from you.

If regretting your purchase, we will refund the amount. If an item is impairment, we will subtract the amount of which you are liable for.

If you exceed the return deadline of 14 days, a fee of EUR 30 will be deducted. If you exceed the return deadline by one month or more, a refund is not possible. In this case, we deposit the value of the order in points into your account and deduct a fee of EUR 60.

If you do not pick up your package at the selected package shop, a fee of EUR 30 will be deducted. 

Please contact customer service via [email protected] and give up your order number and the product of which you would like to complain about. Remember to address the problem and enclose a photo of the product.

In the case of questions regarding delivery, we kindly refer to the page about shipping & delivery.