Returns & Exchanges

On this page, you can read about our terms of return and exchange.
Mostly asked questions are answered below.

We offer free returns on all orders.
Want to return an item?

Start your return by clicking on the link of your country below, and following the steps. You must choose the country from your delivery address:

Hong Kong
Republic of Korea
United Kingdom

*If your country is not listed, please contact our customer service team.

We are more than happy to help you getting another size if it is in stock. Please contact us via [email protected] and give up your order number, the product you wish to exchange and the size of which you would like to receive. We will be getting back to you as soon as possible and send a confirmation when your new item is on its way.

We strive to process your return no longer than 48 hours after receiving the package at our warehouse.

It can take up to 12 days for us to receive and serve your return. We will refund all payments received from you no longer than 14 days after getting the request from you.

If regretting your purchase, we will refund the amount. If an item is damaged, we will subtract the amount of which you are liable for.

If you exceed the return deadline of 14 days, a fee of EUR 30 will be deducted. If you exceed the return deadline by one month or more, a refund is not possible. In this case, we deposit the value of the order in points into your account and deduct a fee of EUR 60.

01. Go to your account and click the ‘Convert Points To A Voucher’ button, and you will instantly see your voucher. The next time you are at checkout, you just need to click the voucher and then ‘Apply’.

02. Go directly to checkout and click the voucher appearing at the top. This way you will convert your points to a voucher right away. 

If you do not pick up your package at the selected package shop, a fee of EUR 30 will be deducted.

Please contact customer service via [email protected] and give up your order number and the product of which you would like to complain about. Remember to address the problem and enclose a photo of the product.

In the case of questions regarding delivery, we kindly refer to the page about Shipping & delivery.