We accept the following credit and debit cards, as well as mobile payment methods:

• AmericanExpress
• Apple Pay
• BanContact
• Dankort/visa
• Google_pay
• iDEAL
• Maestro
• Master
• MobilePay
• Shop Pay
• Unionpay
• Visa

When paying with Visa, Mastercard, Apple Pay, or MobilePay on ellisrosch.com, your payment is secured through 3-D Secure technology.

3-D Secure adds an extra layer of protection for online purchases by confirming that the person making the payment is the rightful cardholder.

Depending on your card provider, you might recognize 3-D Secure under names like "Visa Secure" (formerly Verified by Visa) or "Mastercard SecureCode."

If you have signed up for 3-D Secure, a pop-up window will appear during checkout asking you to enter your personal password (previously created with your bank).

If you are unsure whether you are registered for 3-D Secure, please contact your bank for assistance.

To use 3-D Secure, you must first register for the program through your bank.

Once registered, you can enjoy secure shopping without needing to sign up again.

Visit your bank's website for more information on how to enroll.

To redeem a voucher code, follow these steps:

1. Proceed to your cart at checkout.
2. Enter your voucher code in the field labeled "Voucher Code."
3. Click the "Apply" button to activate it.

All payments and refunds are processed in Euro (EUR).

No additional taxes or duties apply to shipments within the European Union.

Prices and shipping costs already include VAT and are shown as gross prices.

The following countries are EU members:

Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, and Cyprus (Southern Cyprus only).

When checking out, please select your delivery country to see the applicable VAT rate and final price.

For non-EU countries, VAT will not be charged. However, local duties and taxes may apply upon delivery.

We recommend contacting your local customs office for more information regarding these charges, as we cannot advise on specific amounts.

We’re sorry if your preferred payment method isn't available.

Please reach out to our customer service team if you need further assistance.